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Xenial Pakistan | Luxury Women’s Clothing – Own Your Peak
Xenial Pakistan Luxury Women’s Clothing – Own Your Peak
Terms & Conditions
Xenial
Please read these Terms & Conditions carefully. By accessing, using, or placing an order on our website, you agree to be bound by these terms.
1. General
- Any dispute or claim arising out of or in connection with this website shall be governed in accordance with applicable laws.
- These Terms & Conditions may be updated at any time without prior notice. Continued use of the website means you accept any changes.
2. Exchange & Disputes
In case of any dispute, Xenial only offers exchange (no refunds), under the following conditions:
- Exchange request is made within 7 days of delivery
- The item is faulty, damaged, or defective at the time of delivery
- The received product differs from the original order
- Items must be unused with original tags, packaging, and invoice intact
📩 Customers must provide:
- Clear images of the defective product
- Outer packaging images (mandatory) before discarding
Send all claims to:
Email: your@email.com
WhatsApp: +92XXXXXXXXXX
Xenial will review each case individually. Once approved, we will:
- Issue a replacement of the same product, OR
- Provide a store credit (coupon) of equal value (valid for 60 days)
⚠️ No claims will be accepted after 7 days of delivery.
3. Customer Responsibility
- The buyer is responsible for providing accurate information (name, address, contact details)
- The buyer is responsible for selecting the correct product, size, and variant before placing an order
- Orders placed are considered final and made in good faith
4. Communication
By using our website, you agree that Xenial may contact you via:
- Phone call
- SMS
This may include order confirmations, delivery updates, or issue resolution.
5. Marketing & Account
- Xenial may send promotional offers, updates, and newsletters
- You may opt out of marketing communication at any time
- We may create and manage your account using your provided details (name, email, phone number)
6. Data Sharing
- Xenial may share necessary data with delivery partners and payment providers
- We may disclose information to fraud prevention agencies if required
- We may verify that customers meet the legal age requirement for online shopping
7. Payments
- We accept payments via Credit/Debit Cards (Visa, MasterCard) and other available methods
- All transactions are processed through secure payment gateways
- Xenial does not store your payment details
8. Limitation of Liability
Xenial shall not be held responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
9. Agreement
By using this website, you confirm that you have read, understood, and agreed to these Terms & Conditions.