{"id":191,"date":"2024-06-10T08:16:00","date_gmt":"2024-06-10T08:16:00","guid":{"rendered":"https:\/\/raw.githubusercontent.com\/drfuri\/demo-content\/main\/ecomus\/fashion\/images\/?page_id=191"},"modified":"2026-04-04T19:50:19","modified_gmt":"2026-04-04T19:50:19","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/xenial.pk\/index.php\/terms-conditions\/","title":{"rendered":"Terms &#038; Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"191\" class=\"elementor elementor-191\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7046a722 e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-parent\" data-id=\"7046a722\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-812b688 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-child\" data-id=\"812b688\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5e6b6b5 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-child\" data-id=\"5e6b6b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35a3d3d e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-child\" data-id=\"35a3d3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a17bad9 elementor-widget elementor-widget-heading\" data-id=\"a17bad9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Xenial<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72855fc elementor-widget elementor-widget-text-editor\" data-id=\"72855fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"220\" data-end=\"310\">Please read these Terms &amp; Conditions carefully. By accessing, using, or placing an order on our website, you agree to be bound by these terms.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e2215f elementor-widget elementor-widget-heading\" data-id=\"2e2215f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">1. General<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1744589 elementor-widget elementor-widget-text-editor\" data-id=\"1744589\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-section-id=\"1bnw3yz\" data-start=\"348\" data-end=\"476\">Any dispute or claim arising out of or in connection with this website shall be governed in accordance with applicable laws.<\/li><li data-section-id=\"14mwy2c\" data-start=\"477\" data-end=\"611\">These Terms &amp; Conditions may be updated at any time without prior notice. Continued use of the website means you accept any changes.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51319ed elementor-widget elementor-widget-heading\" data-id=\"51319ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">2. Exchange &amp; Disputes<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc193f3 elementor-widget elementor-widget-text-editor\" data-id=\"dc193f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"648\" data-end=\"749\">In case of any dispute, <strong data-start=\"672\" data-end=\"682\">Xenial<\/strong> only offers exchange (no refunds), under the following conditions:<\/p><ul data-start=\"751\" data-end=\"1015\"><li data-section-id=\"rcej31\" data-start=\"751\" data-end=\"809\">Exchange request is made within <strong data-start=\"785\" data-end=\"807\">7 days of delivery<\/strong><\/li><li data-section-id=\"112mjek\" data-start=\"810\" data-end=\"879\">The item is faulty, damaged, or defective at the time of delivery<\/li><li data-section-id=\"169jmck\" data-start=\"880\" data-end=\"936\">The received product differs from the original order<\/li><li data-section-id=\"1frw12o\" data-start=\"937\" data-end=\"1015\">Items must be unused with <strong data-start=\"965\" data-end=\"1013\">original tags, packaging, and invoice intact<\/strong><\/li><\/ul><p data-start=\"1017\" data-end=\"1045\">\ud83d\udce9 Customers must provide:<\/p><ul data-start=\"1046\" data-end=\"1148\"><li data-section-id=\"1u3jm7l\" data-start=\"1046\" data-end=\"1087\">Clear images of the defective product<\/li><li data-section-id=\"1bih3cv\" data-start=\"1088\" data-end=\"1148\"><strong data-start=\"1090\" data-end=\"1128\">Outer packaging images (mandatory)<\/strong> before discarding<\/li><\/ul><p data-start=\"1150\" data-end=\"1229\">Send all claims to:<br data-start=\"1169\" data-end=\"1172\" \/><strong data-start=\"1172\" data-end=\"1182\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1183\" data-end=\"1197\">your@email.com<\/a><br data-start=\"1197\" data-end=\"1200\" \/><strong data-start=\"1200\" data-end=\"1213\">WhatsApp:<\/strong> +92XXXXXXXXXX<\/p><p data-start=\"1231\" data-end=\"1303\"><strong data-start=\"1231\" data-end=\"1241\">Xenial<\/strong> will review each case individually. Once approved, we will:<\/p><ul data-start=\"1304\" data-end=\"1426\"><li data-section-id=\"cekrem\" data-start=\"1304\" data-end=\"1351\">Issue a replacement of the same product, OR<\/li><li data-section-id=\"1vdi2p6\" data-start=\"1352\" data-end=\"1426\">Provide a <strong data-start=\"1364\" data-end=\"1389\">store credit (coupon)<\/strong> of equal value (valid for 60 days)<\/li><\/ul><p data-start=\"1428\" data-end=\"1487\">\u26a0\ufe0f No claims will be accepted after <strong data-start=\"1464\" data-end=\"1486\">7 days of delivery<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-960f843 elementor-widget elementor-widget-heading\" data-id=\"960f843\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">3. Customer Responsibility<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-020edc9 elementor-widget elementor-widget-text-editor\" data-id=\"020edc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"1528\" data-end=\"1794\"><li data-section-id=\"t4u9g3\" data-start=\"1528\" data-end=\"1624\">The buyer is responsible for providing accurate information (name, address, contact details)<\/li><li data-section-id=\"d16u9i\" data-start=\"1625\" data-end=\"1730\">The buyer is responsible for selecting the correct product, size, and variant before placing an order<\/li><li data-section-id=\"ep8v2i\" data-start=\"1731\" data-end=\"1794\">Orders placed are considered <strong data-start=\"1762\" data-end=\"1794\">final and made in good faith<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-263f816 elementor-widget elementor-widget-heading\" data-id=\"263f816\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">4. Communication<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d34317e elementor-widget elementor-widget-text-editor\" data-id=\"d34317e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1825\" data-end=\"1893\">By using our website, you agree that <strong data-start=\"1862\" data-end=\"1872\">Xenial<\/strong> may contact you via:<\/p><ul data-start=\"1895\" data-end=\"1940\"><li data-section-id=\"1e0q27q\" data-start=\"1895\" data-end=\"1909\">Phone call<\/li><li data-section-id=\"177ucn9\" data-start=\"1910\" data-end=\"1917\">SMS<\/li><li data-section-id=\"1i0gtyc\" data-start=\"1918\" data-end=\"1927\">Email<\/li><li data-section-id=\"1vrnb2o\" data-start=\"1928\" data-end=\"1940\">WhatsApp<\/li><\/ul><p data-start=\"1942\" data-end=\"2018\">This may include order confirmations, delivery updates, or issue resolution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68a3053 elementor-widget elementor-widget-heading\" data-id=\"68a3053\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">5. Marketing &amp; Account<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0576d17 elementor-widget elementor-widget-text-editor\" data-id=\"0576d17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-section-id=\"zm4cg8\" data-start=\"2055\" data-end=\"2119\">Xenial may send promotional offers, updates, and newsletters<\/li><li data-section-id=\"1s0k3k\" data-start=\"2120\" data-end=\"2178\">You may opt out of marketing communication at any time<\/li><li data-section-id=\"v2e7ye\" data-start=\"2179\" data-end=\"2274\">We may create and manage your account using your provided details (name, email, phone number)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f12857 elementor-widget elementor-widget-heading\" data-id=\"9f12857\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">6. Data Sharing<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcd0f31 elementor-widget elementor-widget-text-editor\" data-id=\"bcd0f31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-section-id=\"1yvzs0g\" data-start=\"2304\" data-end=\"2384\">Xenial may share necessary data with delivery partners and payment providers<\/li><li data-section-id=\"qz3ocl\" data-start=\"2385\" data-end=\"2457\">We may disclose information to fraud prevention agencies if required<\/li><li data-section-id=\"86y0m1\" data-start=\"2458\" data-end=\"2541\">We may verify that customers meet the legal age requirement for online shopping<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89c95ed elementor-widget elementor-widget-heading\" data-id=\"89c95ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">7. Payments<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00ae46b elementor-widget elementor-widget-text-editor\" data-id=\"00ae46b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-section-id=\"1pq8u6c\" data-start=\"2567\" data-end=\"2663\">We accept payments via <strong data-start=\"2592\" data-end=\"2633\">Credit\/Debit Cards (Visa, MasterCard)<\/strong> and other available methods<\/li><li data-section-id=\"10mscf3\" data-start=\"2664\" data-end=\"2734\">All transactions are processed through <strong data-start=\"2705\" data-end=\"2732\">secure payment gateways<\/strong><\/li><li data-section-id=\"1uy9x1d\" data-start=\"2735\" data-end=\"2781\">Xenial does not store your payment details<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b280c40 elementor-widget elementor-widget-heading\" data-id=\"b280c40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">8. Limitation of Liability<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e78bf60 elementor-widget elementor-widget-text-editor\" data-id=\"e78bf60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Xenial shall not be held responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37a564b elementor-widget elementor-widget-heading\" data-id=\"37a564b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">9. Agreement<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1947ad elementor-widget elementor-widget-text-editor\" data-id=\"b1947ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2989\" data-end=\"3095\">By using this website, you confirm that you have read, understood, and agreed to these Terms &amp; Conditions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d76f9ab e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-child\" data-id=\"d76f9ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Xenial Please read these Terms &amp; Conditions carefully. By accessing, using, or placing an order on our website, you agree to be bound by these terms. 1. General Any dispute or claim arising out of or in connection with this website shall be governed in accordance with applicable laws. 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